Bit Weld Service Level Commitment

Bit Weld's commitment to you is that all reasonable commercial efforts will be used to keep our Service online. Bit Weld considers our Service and its availability to be a best-of-breed offering in the SaaS, ASP and M Cloud industry sectors.

This is not an empty commitment:

1 - We employ the most knowledgeable and experienced professionals in our field of endeavor to develop and maintain our Services.

2 - Our Services are a combination of their talents and abilities along with industry leading and proven software and hardware infrastructure solutions.

3 - Our data transmission and storage capability are supported by the most robust and current load-balancing, clustering and redundant storage technologies.

To further demonstrate this commitment in the unlikely event you experience Service availability issues and if you are a paying customer, you will be eligible to receive Service credit on your next invoice with the equivalent of an average day's Service fee for each 60 minutes of unscheduled downtime (up to 50% of your average monthly recurring fee). Bit Weld will begin counting from the minute you open an incident report. In order to receive any of the Service Credits described above, you must notify Bit Weld within thirty days from the time you became eligible to receive a Service credit. Failure to comply with this requirement will forfeit your right to receive a Service credit. Bit Weld's credit policy does not cover your errors or, like all service providers, occasional scheduled maintenance windows. Bit Weld will post prior notification of scheduled maintenance, and since we operate clusters of servers, maintenance that causes downtime should be rare.

May 15, 2008